Our patients 5- Orthopaedic


Accident: Motor Cycle Collision

Injury sustained:

  • Fractured right lower tibia.

Injury date: June 2019

Medicess Involvement:

  • Completion of INA (Initial Needs Assessment), resulting in the case manager (CM) recommendations of physiotherapy for lower limb rehabilitation, CBT sessions and an ongoing considerations around mental and physical well-being regarding home-life and leisure time. 
  • During rehabilitation, the CM requested a further review was needed. This excellent, clinical judgement identified that further pain was beginning. Resulting in the CM recommending an Orthopaedic Consultation to ascertain removal of screws.
  • The CM successfully sourced NHS prices and private facilities for the necessary surgery to be provided.
  • Successful mental health recovery the patient at home and at work. Continual successful communication, liaison and support with the patient’s employer.

Our Case Manager says:

 “The patient was completely transparent with me, saying they appreciated my ethical and professional nature during this time.

Though it was initially a straightforward case it became more complex down the line. I communicated with all parties, constantly explaining the process, benefits and various opinions on rehabilitation. Including the most cost-effective options coinciding with the patient’s recovery.”

Our patient says:

“I found Medicess’ professionalism, accuracy and clarity very good throughout the process.”

“For me, the most important point to mention is the care for me as the patient from Medicess and not the claim- absolutely first class.”

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