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Customer Zone

Structured Rehabilitation for Every Stakeholder

We work with solicitors, defendants, insurers and patients to deliver doctor-led rehabilitation that protects recovery and maintains uncompromising clinical standards.

While interests may differ, recovery remains the priority.

We provide independent clinical direction and consistent oversight wherever we are instructed.

Solicitors

We support claimant solicitors by delivering:

  • Early clinical direction from Day One
  • Proportionate rehabilitation planning
  • Structured progress reporting
  • Clinical review when rehab needs scrutiny
  • Clinical assessments of settlement offers

We ensure rehabilitation properly led, recovery properly evidenced and decisions are based on reliable clinical information.

Defendants & Insurers

We deliver doctor-led rehabilitation aligned to proportionate case progression and cost transparency.

Our approach ensures:

  • Rehabilitation is clinically justified
  • Treatment remains proportionate
  • Recovery is actively monitored
  • Reporting is clear and defensible

Independent oversight protects both patient welfare and decision-making integrity.

Patients

Medicess provides coordinated, doctor-led support to:

  • Understand the impact of injury
  • Identify appropriate rehabilitation
  • Coordinate treatment safely
  • Monitor progress
  • Adjust plans where needed

Recommendations are based solely on patient need and delivered by regulated professionals.

How we work with SOLICITORS
How we work with DEFENDANTS
How we work with PATIENTS

A Shared Principle

Regardless of who instructs us, our position remains consistent:

  • Recovery must be actively led.
  • Clinical standards must not drift.
  • Patient welfare must not be compromised.

That is the Medicess approach.

“My case manager has been an absolute star working with me and my sister, she’s gone above and beyond over the last few years. She’s an absolute credit to your company, on behalf of myself and my sister we would like to say a massive thank you to her and wish her well in the future.”

Feedback received from a patient upon case closure and their successfully completed rehabilitation journey with Medicess.

“Client very happy, really did help his recovery and reports/updates helpful and at good intervals. The Rehabilitation Case Manager was very friendly and professional.”

Feedback received from a solictor referrer.

“My wife and I would like to take this opportunity to thank you for all of your professionalism, assistance and support over the last three years, some of which I feel was beyond your remit but was very much appreciated. We enjoyed a seamless provision of services that were of personal benefit to help us regain some normality in our home life. We really cannot thank you guys enough for your help and can say that whomever receives your support in the future can consider themselves lucky to have you handling their case.”

Feedback received from family member upon case closure.

“I would like to take this opportunity to thank you for all your hard work and professionalism. I think the trust that you built up with my client helped her enormously regarding her rehabilitation. It can be difficult for clients to build trust with someone and I know from various meetings when I've spoken to my client she had nothing but respect and trust with you.”

Feedback received from a solictor referrer.

“At a difficult time I found my Case Manager to be extremely helpful, my rehabilitation has been beneficial both mentally and physically. Thank you for your support.”

Feedback received from patient.

“The Medicess Case Manager was excellent - couldn't fault her approach. I would not hesitate to work with your team again.”

Feedback received from a defendant on joint instruction.

“I can’t thank Medicess enough for everything they’ve done for me. They’ve been amazing since day one. They sorted all my treatments/appointments and helped me get my physical and mental health back on track. They made my life a lot simpler and less stressful. Thank you Medicess… especially my rehabilitation case manager. I’ll be forever grateful.”

Feedback received from a patient upon case closure and their successfully completed rehabilitation journey with Medicess.

“The Case Manager was extremely proactive in my client's rehabilitation. She gave clear reports as to what progress was needed. Kept both client and us in the picture at all times.”

Feedback received from a solictor referrer.

“My case manager has provided me with both professional, and on occassion, emotional support throughout the last 2 years. The decisions made about who to treat me and, therefore, how I was treated have definitely lead to a more positive and rapid recovery that maybe would have been expected. I cannot thank the team enough for their help and support, and wish them all, all the very best for the future.”

Feedback received from a patient upon case closure and their successfully completed rehabilitation journey with Medicess.

“Cannot praise the Rehabilitation Case Manager highly enough. Our client was very comfortable with them, they built a trusting relationship with our client, which in our view is important for the client to progress with the rehab which had been suggested for her. Would not hesitate to use Medicess again due to their professional manner and outstanding communication.”

Feedback received from a solictor referrer.