Use Our Confidential Complaints and Feedback Service

At Medicess, we are committed to providing the highest standard of care and service. If something has not met your expectations, we want to understand what has happened so we can address it and continue to improve our services.

If you wish to provide feedback or make a complaint, you can do so via this secure online form. Your submission will be reviewed confidentially by a non-clinical company manager or director to ensure impartiality and appropriate action.

Medicess is dedicated to handling all complaints and concerns fairly, confidentially, and without any negative impact on those who report them. Your voice matters, and we appreciate the opportunity to improve our services.