Working With You

Supporting Your Recovery Every Step of the Way.

We created this section to help you understand who Medicess is, why we may be involved in your care, and what rehabilitation case management means for you.

Here you will find clear information about our role, how we work, and the standards we follow — along with videos and useful resources.

Why have I been referred to Medicess?

You may have been referred to Medicess after an injury to assess your rehabilitation needs and support your recovery.

Our role is to understand how your injury affects you, identify what support may help, and coordinate appropriate treatment with qualified professionals.

We work with solicitors, insurers and healthcare providers, but our clinical recommendations are based solely on your needs and recovery.

What is rehabilitation case management?

Rehabilitation case management is a structured approach to recovery after injury.

A dedicated case manager works with you to:

  • Understand how your injury affects daily life
  • Identify suitable rehabilitation support
  • Arrange appointments and services
  • Monitor progress
  • Adjust plans if your needs change

All treatment is delivered by appropriately qualified and regulated healthcare professionals.

Our doctor-led, multidisciplinary approach

Medicess uses a doctor-led multidisciplinary team.

A medical doctor oversees the clinical direction of your rehabilitation. They are supported by professionals such as physiotherapists, psychologists, nurses, occupational therapists and vocational specialists where needed.

This helps ensure:

  • Your rehabilitation is clinically appropriate
  • Care is coordinated
  • Decisions are evidence-based

Your choice, consent and independence

Your involvement with Medicess is based on your consent. You have the right to:

  • Understand why Medicess is involved
  • Ask questions about your care
  • Be involved in decisions
  • Raise concerns or give feedback

Medicess is independent. We do not have financial arrangements that influence our clinical advice.

Informative Videos

The short videos below explain more about Medicess, our role, and how multidisciplinary rehabilitation case management works in practice.

About Medicess

Watch our video to find out more

Why MDT Case Management

Watch our video to find out more

Downloadable Resources

Medicess Brochure

Find out more about our services

Other Useful Information

 

All of our rehabilitation case managers are governed by their own professional body as well as being registered with CMSUK and BABICM. What reassurances can you expect these additional standards of practice and code of ethics to mean to you and your clients?  

Click for CMSUK Standards of Practice
BABICM logo contact
Click for Code of Ethics

What are the NICE guidelines published 2022 and why are they recommended for all patients with complex rehabilitation needs following a traumatic injury? 

National Institute for Heath & Care Excellence
Click to view NICE guidelines

Medicess has committed to being a corporate supporter of Headway – the brain injury association. Headway is an invaluable source of guidance for individuals, their families and professionals, following a brain injury. 

Headway Corporate Supporter 2025 Logo
Click to find out more about Headway