Patient Stories: Orthopaedic Rehabilitation Following RTA

orthopaedic rehabilitation case


Bus collision


  • Right ankle fractures
  • Left foot fractures
  • Left sided facial fractures and left eye lid haematoma
  • Patient was in hospital for 2.5 weeks. NHS services provided occupational therapy, physiotherapy and clinic reviews but provided only minimal support once discharged

Medicess involvement - accident rehabilitation

  • Completion of INA (Initial Needs Assessment) and subsequently obtained medical records to confirm treatment history to enable successful accident rehabilitation. We then found an independent Physiotherapist who was experienced in treating patients with learning disabilities. They explained that they would assess the patients individual needs and always explain things with clarity and ease. Only four sessions were needed to achieve resolution of symptoms.
  • The Physiotherapist identified specific goals such as being able to access public transport and ascend/descend stairs independently.
  • We successfully supported the patient to enable a return to their volunteer role at a local charity shop and she was able to perform and enjoy, all her fulfilling pre-injury activities.

Our rehabilitation case manager says:

“A wonderful family to work with, we maintained contact with the patient and their family throughout the rehabilitation process, offering support through this and the litigation process.”

Our patient's view - accident rehabilitation:

“Very thankful for Medicess support. It was originally very frustrating being given minimal support before Medicess got involved. My only wish is that we had been put into touch with Medicess and my rehabilitation case manager earlier.”

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